Crucial conversations : tools for talking when stakes are high /

Title:

Crucial conversations : tools for talking when stakes are high /

Published:

New York : c2012.

Format:

Book

Institution:

Wentworth Institute of Technology, Lesley Sherrill, New England College of Optometry, MassArt

Contents:

What's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning.

Online access:

No online access

Library holdings:

Lesley/EDS-Sherrill Library Main Stacks
BF637.C45 C78 2012 – Available

MassArt Main
BF637.C45 C78 2012 – Available

• Available Temporarily at MassArt Reserves
  On reserve for MPSM 402: Art, Life and Money (Media and Performing Arts: Schaefer)

NECO Book Stacks
BF637.C45 C78 2012 – Available

Wentworth Stacks--Upper Level
153.6 .C78 2012 – Available